Terms and Conditions - Dich Vu IST

Terms and Conditions clearly state the relationship between the company and clients. When using IST's Services, clients agree and consent to them.

IST Education and Migration Services

Level 1, Suite 14/46 Hill Street

CABRAMATTA NSW 2166

AUSTRALIA

IST Education and Migration Services

Ground Level, HSC Building

162B Dien Bien Phu, Ward 6 District 3

HO CHI MINH CITY

VIETNAM

 

Terms and Conditions

1 General Terms

1.1 We do not guarantee to provide all the services being advertised, especially on public holidays.

1.2 Sometimes we may change the terms and conditions on the website.

1.3 You cannot defer the service to another person to use our company's services.

2 Not Satisfied with the Service

2.1 We take the feedback from customers seriously. If you are not satisfied with our services, please let us know about:

2.1.1 why you are not satisfied;

2.1.2 the date of service;

2.1.3 the date you are not satisfied;

2.1.4 you provide us with your comments so we can resolve the issue in order to gain your trust again;

2.1.5 Please email or phone and talk us about this.

3 Confidentiality Policy

3.1 IST Education and Migration Services is committed to protect your privacy when you use our services.

3.2 The company’s goal is to provide Visa and Immigration services regarding Australia. Consequently, we highly protect your confidential information and privacy.

Application of Policy on Security and Confidentiality

3.3 Our policy on Security and Confidentiality applies to personal information of our clients when these information is gathered in the course of providing services to clients. This policy complies the Australian Privacy Act 1988 (Cth).

Information Disclosure

3.4 IST Education and Migration Services can only disclose our clients’ personal information when ordered by the Department of Immigration and Border Protection, Australian General Consulate, Australian Embassy, Tribunal and Courts of the countries you are applying for the visas.

3.5 Otherwise, IST Education and Migration Services will not disclose any personal information without the consent of clients.

Access to Personal Information

3.6 You have right to access your personal information kept by IST Education and Migration Services.

Personal Information Protection

3.7 IST Services strive to protect your private information to avoid any misuse of such information.

3.8 We encourage you to protect your personal information when using electronic communication devices.

Collecting your Information

3.9 We collect your information in order to:

3.9.1 To provide a comprehensive visa applications regarding Family Union, Study Overseas, Permanent Migration and increase your chance of success;

3.9.2 Submit visa application to the Departments and Consular of the targeted country;

3.9.3 Filing appeals to the Tribunals and Courts of the targeted country;

3.9.4 Keep records required by law;

3.9.5 Do market research and draft marketing plans to have a better marketing.

4 Disclaimer

4.1 Please note the content of the website may have a typo or error information. Pease notify us if you notice such errors.

4.2 We are not responsible for other sites to use the information from our website connection.

4.3 Our site connected to the other sites. You agree that we are not liable for the loss or damage due to the contents of the aforementioned websites.

5 Other Terms and Conditions

5.1 Any free service provided by us means that you and IST Services have not had a binding contract. IST Services do not take any responsibility if issues arisen.

5.2 If any of the terms and conditions are invalid or unenforceable due to local legal regulations, these terms will be reduced to the maximum extent in order to be effective for the host country to the contract remains in force.

5.3 In the event of a dispute between the clients and our company, you agree to first negotiate to settle down such disputes.

5.4 The Terms and Conditions are governed by the laws of Australia and will not comply with international contract law.